Would you like to change your password? No problem.

To change your password, log in to ‘My account’, go to ‘Settings’ and click on ‘Login & Security’. We advise against using special characters (ẫ, Ề, ệ, ồ, ỳ, ẵ, etc.) in your password.
If you’ve forgotten your password, you obviously won’t be able to access your account. In this case, you need to reset your password. Just follow these simple steps:

1. Click the login button and click ‘Forgot password?’
2. Type in your username and click ‘Send me an email’.
   
3. A new password will be emailed to you. This can take several minutes. If some time has passed and the email hasn’t arrived, please check your spam folder.
   
4. Enter the new password on the login screen.
   
5. Your access to the website will then be restored. Don’t forget to go to ‘My account’ and change your temporary password to one you have chosen yourself.

There are different reasons why your account may have been blocked:

1. You have not been verified as a professional car trader or dealer. If you are a continental European customer, you’ll need to supply a copy of your ID and proof that you are a car trader or dealer.
2. The VAT number of your company appears to be invalid
3. Customer service has revoked your right to use your account for reasons such as pending final delivery documents, unwanted behaviour, cancelled cars, unprofessional communication or conduct, etc.
4. Your payment is late. The payment process varies by location.
5. For customers from Belarus, Ukraine or Russia, bidding on and purchasing cars from OPENLANE will not be possible until further notice. We can no longer guarantee a smooth service to these countries.

If you are more than four days late submitting the payment for your vehicle, you will receive a friendly automatic reminder. If the payment is not received in full within six days, the system will automatically disallow you from bidding in other auctions until the payment has been confirmed by our bank. Your account will then be reinstated.

There are several reasons why you might not be able to log in to our platform:

1. You used a wrong username and/or password
2. Your account is not activated yet and needs to be checked by our customer service team
3. Your account is suspended because you are not a professional car trader or dealer
   
4. Your account is suspended because your VAT number is invalid
   
5. Your account is suspended due to an internal decision in line with our Terms and Conditions

We now have an OPENLANE mobile app available for Android and iOS phones.
This mobile app will help you to manage and place your bids and follow up on auctions in real time, no matter where you are. The app is available in 17 languages. 

What other benefits does the app offer you?

• Simultaneously bid on vehicles at various auctions
• Search for vehicles using the following criteria:
  • Make and model
  • Price range
  • Mileage range
  • Registration date
  • Body type
  • Fuel type
  • Transmission type
• Get real-time notifications about the most important auction events
• View car images, equipment details, damage info, auction costs and transport options.

Note: To use the app you will need a valid account at OPENLANE. Click here to register

Download the app in Google Play (Android)
Download the app in App Store (iOS)

When you register your company with OPENLANE, we give you one login name with one password. However, it is possible for you to create bidder accounts for your employees or buyers. In this case they will each get their own login and password, which they can use to log in and place bids in name of your company. The contract and the A-Z process is managed by the main account. OPENLANE only deals with the main account.

As the main account holder, you can open or close bidder accounts. However, you are also responsible for the actions of your bidders. Every bid they make is legally binding. You have to follow through on these bids. Follow the steps below to create a bidder account. We also point out that Customer Service will only provide information regarding cars if the caller’s phone number or the sender’s email address match the ones provided by the main account.

STEP 1: Getting started
Log in to ‘My account’. Go to ‘Bidders‘.

STEP 2: Create a bidder account
Click on ‘Add new bidder’.

STEP 3: Fill in the information
Fill in the form with the correct credentials for each new bidder. 

STEP 4: Finished
It’s as easy as that. You’re now finished. They are now able to start placing bids. Please remember – and remind them – that all bids are legally binding.

Managing bidders
As the main account holder, you can now find your users via the filters and search. If you want to block a bidder from just bidding or from accessing the platform completely, you can do this via the main contact page under settings. Please also remember that your bidder accounts have access to the Transport overview of the main account.

Yes, you can! Just follow these simple steps:

1. Log in to our website.
2. Click on the ‘My account’ tab at the top.
3. Go to ‘Settings’.
4. Under ‘Language preferences’, you can change your language preference via the drop-down menu.

To request the deletion of your personal data under a Data Subject Access Request (DSAR), please complete the Privacy Request Web Form the dedicated form available on our website.

Submitting your request through the online form ensures it goes directly into our secure system, allowing us to:

• Collect all the necessary and accurate information
• Immediately acknowledge your request
• Respond within the required 30-day timeframe
• Provide a faster, more consistent, and compliant service

Using the form helps us serve you better and ensures your request is processed as efficiently as possible.